FAQ's

Here are a few frequently asked questions,

 

HOW TO PLACE AN ORDER?
Once you have added items to your cart, simply click the “Check Out” button on the Shopping Bag page. We will then guide you through a seamless and secure checkout process.

WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, and bank transfers via PayPal for your convenience.

HOW SAFE IS MY PERSONAL INFORMATION?
We prioritize the security of your personal information. Our site uses Secure Sockets Layer (SSL) protocol to encrypt all data shared during the checkout process. For detailed information on how we secure and use your data, please refer to our Privacy Policy.

HOW DOES SHIPPING WORK?
We collaborate with global merchants and artisans to offer you the best prices and most unique products. As a result, your order may be shipped from various international locations such as Germany, the USA, Thailand, Tibet, China, India, and more. Our global suppliers provide tracking numbers for all shipments, and we offer a 100% satisfaction guarantee.

Please note that since we ship directly from our partners, delivery may take between 6-20 days. Don’t be concerned if your order does not arrive immediately – it’s on its way!

We also offer international shipping, so no matter where you are, you can shop with us. For more details, please visit our Shipping & Delivery page.

WHAT IF I NEED ASSISTANCE?
No problem! If you require any help, simply contact us, and we will guide you through the process, including returns if necessary.

CAN I CANCEL AN ORDER?
Yes, you may cancel your order within 24 hours of placing it. To cancel, please email us within this time frame, including the reason for cancellation. Refunds will be processed within 24-48 hours, and the funds should reflect in your account shortly thereafter.